Warranty

EBYKE Warranty Overview

At EBYKE.com, we value every single customer who chooses to use our product. All Bikes and Accessories of the EBYKE.com offering are warranted to the original consumer to be free from defects in material and workmanship as long as the original consumer owns it. EBYKE.com recommends having a professional Bike Mechanic for all repair. Please read carefully as this concerns your rights and obligations as once you purchased and used our products, it is assumed that you have read, understood and agreed with the terms set as following. EBYKE.com will replace “free of charge”, during the warranty period, any part that proves defective in material and/or workmanship under normal installation and use.

Bikes – 2 Year LIMITED WARRANTY

EBYKE.com warrants its products to be flawless during normal use. If the product should be found defective during normal use, you may obtain warranty replacement through the original place of purchase. If these products are unavailable by the original place of purchase then EBYKE.com. will, free of charge, mail the original owner the pieces or parts necessary. All warranty replacements will be shipped prepaid ground service. If expedited shipping is requested customer will be responsible for shipping charges. This product warranty applies only to EBYKE.com products used in the United States ONLY.

EBYKE.com also warrants all other aspects of it's Bikes including material, to be free of defects in material and workmanship during normal personal and non-commercial use within 1 Year from the date of purchase to its original owner

If a defect is found in normal personal and non-commercial use, EBYKE.com/span> will, at its election, repair, provide a replacement part or product, or make an appropriate adjustment. Damage to a product caused by improper installation, accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will also void the warranty.

Proof of purchase (original sales receipt) MUST be provided to EBYKE.com with all warranty claims. EBYKE.com will not be held responsible for labor charges, installation, or other incidental or consequential cost. In no event shall the liability of EBYKE.com exceed the purchase price of the item purchased.

To obtain warranty service you may contact EBYKE.com by emailing us at: support@ebyke.com

EBYKE.com will, at its election, repair, replace or make appropriate adjustment where EBYKE.com inspection discloses any such defects occurring in normal usage within 1Year after the purchase to its original owner. Proof of purchase (original sales receipt) MUST be provided to EBYKE.com with all warranty claims. EBYKE.com is not responsible for stains or discolorations due to improper care, washing or use with harsh chemicals.

Some states/provinces do not allow limitation on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state/province to state/province.

*NEVER USE CLEANERS CONTAINING ABRASIVE CLEANERS, AMMONIA, BLEACH, ACIDS, ALCOHOL, SOLVENTS OR OTHER PRODUCTS NOT RECOMMENDED FOR CLOTHING. THIS WILL VOID THE ITEM’S (OR ITEMS’) 2-YEAR LIMITED WARRANTY. 

EBYKE PURCHASE AGREEMENT

By purchasing a EBYKE Bike you are agreeing to the following terms and Conditions.  

STANDARD LIMITED WARRANTY

EBYKE warrants every new EBYKE electric bicycle to be free from manufacturer defects in material and/or workmanship provided that the product is used in a standard and controlled manner, and maintained according to its owner’s manual.

This warranty is valid in the United States only and applies to the person or entity that originally purchased the product from EBYKE or its authorized dealers in the United States (not transferable to a subsequent purchaser). The warranty period commences upon the date of original purchase. Proof of purchase from an authorized EBYKE dealer and photo/video evidence of the defect are required to receive the warranty support. 

WHAT IS COVERED BY MY WARANTY?

EBYKE warrants every new EBYKE product against defects in material and/or workmanship as follows: 

Limited ONE (2) Year Components Warranty

EBYKE electric bicycle: frame, suspension fork, stem, handlebar, headset, LCD display, seat post, saddle, brake levers, cables, bottom bracket, crankset, pedals, chain, rims, wheel hub, freewheel, cassette, derailleur, calipers, shifter, brake discs/rotors, brake/shifter cables, motor, throttle, controller, wiring harness, kickstand, grips, head and tail lights, rear rack, fenders, reflectors, and hardware. 

Warranty does not extend to any damage resulting in water related damage or any damage resulting from Purchaser exceeding the weight limit of 250lbs. The weight limit includes both rider and any gear. Warranty does not extend to any wear and tear.  

Limited SIX (6) Month Lithium-Ion Battery

Lithium-Ion batteries are warranted to be free from manufacturer defects in materials and/or workmanship for a SIX (6) month period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance, misuse, normal wear or water damage.

Warranty does not extend to any damage resulting in water related damage or any damage resulting from Purchaser exceeding the weight limit of 250 lbs. The weight limit includes both rider and any gear. Warranty does not extend to any wear and tear.  

Limited 15 Days Full Replacement Warranty

If an EBYKE product is not working properly because of a major manufacturer defect within the first 15 days of original purchase, EBYKE Electric Bike will repair or replace any defective product at its sole option and expense upon determining whether the damage, failure, or loss is due to a major manufacturer defect. EBYKEwill first issue replacement parts for a reasonable number of tries (as determined by EBYKE). If the product does not function properly after the parts replacement attempts, EBYKE will send a full replacement bicycle or scooter upon receipt and inspection of the original product and replacement parts.

EBYKE reserves the right to charge 25% of the product price in case the original product is returned in a bad manner, with the insufficient protective material, not in accordance with the instructions provided by EBYKE, or shows signs of excessive use, neglect, dirt, dust. A full replacement product will be issued only after such fee is paid in full. 

Limited 7 DAYS Shipping Damages Coverage

EBYKE will repair or replace the parts damaged during shipping at its sole option provided that such damage is documented on the bill of lading and reported to the dealer or EBYKE within the first 7 days after delivery. It is the customer’s responsibility to inspect the box and the product at the time of delivery, take pictures of any damage and keep all packaging and paperwork until the damage claim process is complete. 

What is NOT covered by this warranty?

• EBYKEproduct without presented proof of purchase from an authorized EBYKE Bike dealer AND photo/video evidence of the defect;
• EBYKE product purchased from an unauthorized EBYKE Bike dealer;
• Coastal Cruisers product with an expired warranty period;
• EBYKE product transferred to a subsequent purchaser or owner;
• Normal wear and tear (scrapes, scratches, etc.);
• Consumables (components that are subject to a short life and periodic replacement due to their functions including, but not limited to tires, tubes, brake pads, spokes, alkaline batteries, saddle covering, paint, mineral oil, and other lubricants);
• Assembly or tune-up fees;
• Costs associated with inspection, labor, packaging material, shipping of warranted products;
• Damage or defects resulting from failure to follow instructions in the owner’s manual, improper assembly, use of incompatible and non-original parts, improper maintenance, storage, and transportation, alterations, modifications, acts of God, accidents, misuse, neglect, abuse, water damage, operator’s error, commercial activities, extreme or excessive riding, and other types of non-standard use;
• Damage or defects resulting from an attempted repair unless performed by an authorized EBYKE Dealer with EBYKE Bike’s knowledge and approval;
• Damage or defects caused by flood, lightning, earthquake, war, vandalism, theft, brownouts or sags (damage due to low voltage disturbances). 

How to obtain warranty support?

Step 1

Make sure to have the following available: original bill of sale with unexpired warranty period (proof of purchase), photo/video evidence of the defective part or product, and main product information (such as model, serial number, battery voltage, motor wattage).

Step 2

Read the respective manual and FAQs for troubleshooting and repair instructions. If the solution is not found, contact the authorized EBYKE Bike dealer (seller) from whom you purchased your product and report an issue. As your number one resource, the dealer shall evaluate the problem, provide instructions for troubleshooting and make attempts at resolving it.

Step 3

If the issue is deemed as manufacture defect in materials and/or workmanship, please have your dealer contact EBYKE to begin warranty process. DEBYKE shall repair or replace parts that are found by EBYKE to be defective and covered by the limited warranty.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, EBYKE reserves the right to substitute materials of equal or better quality. Replacement products may be new or reconditioned. All products that are replaced will become the property of EBYKE and must be returned upon request. Any item repaired or replaced under these terms will be covered by the limited warranty for the remainder of the original warranty period.

Terms of warranty published on the EBYKE Website are considered current and controlling when a warranty claim is made. In no event shall EBYKE Bikes be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

EBYKE reserves the right to refuse any warranty claim. 

Indemnification: 

Purchaser hereby releases, Indemnifies and holds harmless EBYKE and its parent companies, successors, assignees and their respective officers, directors, agents and employees, from and against all claims arising from or related to use by Purchaser or any third party. Purchaser covenants that , at its own expense and at the request of EBYKE, it will investigate and resolve every such claim made and defend every suit, action or proceeding that may be brought against EBYKE based on any such claim, including, but not limited to, any suit, action or proceeding brought based on contract, tort or product liability claims. Purchaser agrees to pay all costs, damages, expenses (including attorney's fees), and judgements that EBYKE may sustain be reason of any such claim, suit, action or proceeding. EBYKE shall, within a reasonable period of time, give Purchaser written notice of any such claim, counterclaim, suit, action or proceeding.

Purchaser agrees that this purchase agreement includes all of the terms, conditions and warranties as set forth above and that this Agreement cancels and supersedes any prior agreement and as of the date hereof, comprises the complete and exclusive statement of the terms of the Agreement relating to the subject matters covered hereby. The Purchaser by his/her execution of this Agreement acknowledges that he/she has read its terms, conditions, and warranties hereof. NO RETURNS, REFUNDS, OR EXCHANGES ARE PERMISSIBLE EXCEPT AS NOTED ABOVE.

Any questions or concerns regarding our warranty plan, please e-mail us at support@ebyke.com