Returns & Refunds

EBYKE wants you to be completely satisfied with every item that you purchase from us and are committed to your satisfaction. If you are not happy with your purchase we will gladly provide you with a refund under the following conditions:

General Returns

You may return most new, unopened items within 7 days of delivery for a full refund of product cost (minus shipping). Because the nature of our items can sometimes take a little bit to process, we always start return eligibility from the date of delivery. If the error is due to EBYKE Bikes we will likely cover the cost of the return shipping.

Merchandise must be in unused condition, with all parts that came with the order and original packaging for a full refund.

Before a return is sent, the customer must have written approval of said return from EBYKE Electric Bikes. If a customer sends a return without the written consent of EBYKE Electric Bikes a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

Approved returns have their choice of store credit, exchange, or refund, subject to written approval.

Please note return processing can take on average anywhere from 10-30 days upon delivery back to us. Most times return refunds are processed way faster than that.

Items that have been physically damaged, or show signs of use and ware may be subject to a 25% restocking fee.

Refunds are issued to the original form of payment. If we cannot issue a refund to the original form of payment, we can gladly offer store credit or an exchange.

Misused or improperly cared for items (such as being left out in the elements, or signs of abuse) are not eligible for a refund.

Refused Items: If it's the fault of EBYKE Electric Bikes, you will be fully credited and or items will be reshipped at our expense.

NOTE: ALL RETURNs HAVE TO CAME WITH THE ORIGINAL BOX. DESPITE OF ANY DAMAGE TO THE BOX. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY EXTRA FEE OR WRAPPING FEE IS THE ORIGINAL BOX IS LOST OR THROWN AWAY.

Requesting a Return

*All returns must be pre-authorized by requesting a Return

Please provide:

your original order number
your email address
product(s) you are returning.
Reason for the return
exchange or refund?

You will be given a return authorization number which you will need to submit with your returned item. PLEASE NOTE: Any item returned without an Authorization Number will be refused and returned to sender.

Item must be returned within 15 days of the receipt date. To be eligible for a return, the bike must be unused, in sellable condition, free from dirt, scratches, dust, or any fragrances, and in the same packaging and condition that you received it. The mileage on the LCD screen must be less than 10 miles, which allows for bike testing.

At our discretion, any item returned that is not in its original packaging and in as-new condition may be subject to a 15% Restocking Fee of the the item’s value.

Return shipping is the customer's responsibility, so we advise you use a service that has tracking capabilities for insurance reasons. We recommend FedEx or UPS.

Special orders (anything not in stock) are not returnable so be sure you know what you want before ordering please. If you are unsure of the option to return an item, please call us.

Actual cost of initial shipping will be deducted from refund total.

A Minimum 15% re-stocking fee applies on all returns.

Damaged Returns

We endeavor to ensure your package arrives to you safe and intact. Occasionally however, you may receive a product that has been damaged during shipping. In such cases we will make every effort to obtain your replacement as quickly as possible, at no cost to you. In order to satisfy our insurer, damaged goods must be reported within 48 hours of delivery. If damage does occur, please review our policies below for receiving and returning damaged items:

Outside Damage to Package Only

If you receive a package with obvious damage to the outside of the box or packaging but believe the item inside is intact, please make written note of this with the courier when signing for your package. If no mention is made of external damage, we cannot be responsible for any product damage and will not accept a return or issue a refund.

Damage to Package and Contents

If a package appears significantly damaged, you may refuse delivery of the item. It will then be returned to the place of origin. Please notify us immediately if this occurs and we will make arrangements for a replacement to be sent to you as soon as possible. PLEASE NOTE: Original product lead times may apply on the replacement product.

Damage to Contents Only

If your intact package is found to hold damaged contents, DO NOT throw away the original packaging as we are unable to accept Returns without the original packaging. We need the original packaging to file a claim with the carrier.

Please contact us immediately and follow the steps below.

For any of the previous scenarios please follow these return instructions:

Take photos of damages to items & photos of any damage to package
Contact us at support@ebyke.com. Please provide your original order number (if applicable), your name (or the name the item was ordered under), and the product you are returning (with photos). You will be given a return authorization number which you may need to submit with your returned item.
Arrangements will be made for replacement of your damaged item at no cost to you. Please note that your original product lead time may apply for a replacement.
We will instruct you on how or if to return the damaged product for replacement
Refunds will not be issued on damaged goods. A replacement will always be sent in a timely manner.
Damaged shipments must be picked up in their original box and packaging, so that we can inspect and file a claim with the carrier.

EBYKE.com reserves the right to refuse or issue a refund/replacement item in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear.

Defective Merchandise

All defective merchandise will be replaced or repaired under the manufacturer's warranty.

No Refunds or Exchanges on:

Items without a receipt or order number
Special Orders (anything not in stock)
Sale or discounted items, or any items marked "final sale"
Used items
Items without the original box
Items not marked damaged to driver upon delivery of goods.

Please see our shipping policy page for more information on lead times as not all products are in stock.

Make sure to request a return within 15 days of order placement

We inspect all returned items when they arrive at our processing facility.

If your return is a result of an EBYKE.com error or defective product, we will refund the full cost of the merchandise and original shipping charges.

If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time. Therefore, no refund will be issued for returns over 30 days after delivery.

Refunds

You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment unless you selected to return for in-store credit. Once your return is processed we will send you an email with your refund details.

CANCELLATIONS:

To make sure your order is shipped quickly and arrived quickly, Cancellations can be made within 24 hours starting from the time of the order is confirmed. Any order that gets canceled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees + up to a 25% restocking fee as well.

FAQs

Electric bikes add power to your pedal power enabling you to do more with a bicycle and have more fun!

Ride faster when compared to a conventional bike. You may be surprised how quickly you can get around even compared to a car. With an eBike you can avoid traffic using bike routes, maintain a higher average speed than a conventional bike, and then park (for free) extremely close to where you are going.

Enjoy riding uphill and into headwinds because the electric assist helps you along.

Don’t sweat it; ride with higher assist to get to work quickly and with no sweat. Then ride home with less assist to get a workout if you want.

Safety. Safely get through intersections by being able to accelerate quickly from a stop.

Save the joints. eBikes can make bike riding fun again by making putting less pressure on knees, hips, and other joints.

Enjoy the ride together. You may have a riding partner that rides at a different speed than you. An eBike can even out the pace for both of you.

Leave the car at home. The convenience, the ease and the speed of an electric bike make it an alternative to an automobile more often than a regular bike. A study by Portland State University shows that eBike owners ride more frequently and farther than when they relied on their traditional bike.

Have more fun! Riding a bicycle is already fun and when you add electric assist it becomes even more fun. Notice how many people come back from an eBike test ride with a huge smile on their face!

- Commuting to work

- Taking the kids to school with kids seats or trailer

- Running everyday errands; groceries, post office, shopping, etc.

- Exploring new parts of the city, countryside, forest, or beach

- Bicycle touring

- Mountain biking

- Business deliveries: restaurants, postal services (FedEx, UPS, DHL, and others use them)

- eBike share programs and rentals.

Most electric bikes in the U.S. will provide you with assist up to 20 mph, putting them in California Class 2 category. California class 3 bikes will provide power up to 28 mph, but only while your pedaling.

They certainly can, but the intent of an electric bicycle is to be very similar to a conventional bicycle and that includes the speed that it can travel. If eBikes provided higher power assisted speeds then they would be regulated like a scooter/motorcycle which requires registration, licensure, insurance, etc. In addition, this would limit where eBikes can be ridden.

Bicycles and electric bicycles are great vehicles because they do not require registration, licensure, insurance, and there are so many places they can be ridden.

Most electric bikes have a range of 20-40 miles and that depends on the riding conditions (hills, headwinds, etc.), how much pedal power you are providing, and how much weight you are moving (yourself + cargo). You can get eBikes with more range (up to 100 miles) but they are generally more expensive and weigh more because of the larger battery pack. Quick tip: charging your battery at work will help to increase your daily range.

Generally electric bikes in the U.S. will range from 250 watts to 750 watts. 750 watts is the maximum power to still be a considered a Class 2 bicycle and that equates to 1 horsepower.

Most electric bike batteries will fully charge from empty in 3 to 6 hours depending on the battery size.

In general it will cost $0.03 to $0.10 to charge an electric bike battery pack. This will depend on what your local electricity supplier charges. With this in mind, most employers will not mind if you charge your battery at work.

Some electric bikes have this feature but this requires a substantial amount of your pedal power, so be ready for one heck of a workout! Some of these same eBikes have regenerative braking that will charge the battery as you are braking, similar to the way electric cars do, but this technology is expensive and not effective for the average rider.

It depends on your riding preference. Some people like throttle because it allows them to cruise along with or without pedaling. Pedal assist adds assist as soon as you start pedaling and people who are used to riding conventional bikes tend to prefer this system. Many eBikes in the U.S. have both throttle and pedal assist so you may not have to choose between the systems. If you have to choose between them, make sure you spend a significant amount of time riding both systems to determine what works best for you.

Electric bikes range in price from $500 to $10,000+ but the average retail price range for quality electric bikes is $1,200 to $3,500.

Generally electric bikes range from 45 pounds to 60 pounds. Of course there are the exceptions on both sides of that range.

EBYKE

We are a Manufacturer Direct Electric E-Bike company located in Laguna Beach, CA

Our E-Bikes are designed and assembled in the USA